We here in Auburn want everyone to know what a Great man Mike Szozda from Ithaca branch is. We have dealt with Mike (since) May and I have to say after being all over the world in this industry, I have never had better service and on the spot solutions anywhere. Mike is the Man. The Duke Company is well represented by him. Mike is all about customer service. He is #1 in our book.
GREAT WORK ETHIC
“I currently am not a customer,but had to share a experience I had With Dave. Last week in Lancaster, your driver Dave was dropping forms off for another contractor, He approached me, introduced himself, gave me a brochure and a couple of hats. Explained what Duke Co does and said we like earn my business. Didn’t know the Duke Co. before, but now I do. Great employee. Thought the owner would like to know what your driver does at job sites. Never seen or had a driver ever approach me as Dave did that day. Great work ethic Dave.” – Prospective Customer from Lancaster
THANK YOU & DON’T CHANGE A THING
Duke provides the products, service, knowledge, and logistics that keep our company competitive! Thank you and don’t change a thing! – Brian K.
THANKS TO ALL THE EMPLOYEES AT THE DUKE COMPANY
“I would like to send out a thanks to all the employee’s at The DUKE Company in Ithaca for always meeting the needs of the Charles F. Evans Co., Inc. Your a real top notch group of people and a pleaser to deal with. We would also like to offer a special thanks to both Luke & Kevin for all you do, great guys. Keep up the good work. Thanks.”
KEEP UP THE GREAT WORK!
“Just wanted to say that your company and its employees are great to work with and you have BY FAR the best customer appreciation lunches. Keep up the great work!” – Adam S., Rochester NY
THANK YOU SO MUCH!
“I really wanted to say thanks so much for taking the time to help me this morning – You were very polite and professional.
I, as do, our company appreciates that kind of customer service and respect! The next time Steve stops by our office I will definitely let him know what a great job you did.
Thanks again and look forward to speaking with you very soon.” – Patty F, Contract Administrator & Corporate Compliance Officer.
“We purchased our ground thawing unit from you (the Duke Company) roughly a month ago and just wanted to follow-up with you regarding the purchase. This unit is great we have used it ourselves and provided it for some of our Subcontractors to use and there has been nothing but positive feedback from everyone who has used it. Just thought I would pass that along to you and thank you for the work you put into the transaction for me. Also, I may be looking to obtain another unit as well, so if you have any more comparable units to the one we purchased I would appreciate it if you kept us in mind.” Mike M., Project Manager
“Dave, I know that we don’t always take the time to let company’s know when they are doing an outstanding job so I just wanted to let you know what a great job your Ithaca store does in supplying what we need when we need it. I would like to especially let you know what a great job Luke does – he goes out of his way to make sure that we get what we need – he has been a huge help to us on the project and I just want to let you know that we appreciate it and the extra effort doesn’t go unnoticed. Have a great holiday and we looking forward to continuing to work with you guys.” – Spike F., Project Superintendent
“I wish I had more projects and more money! The people are great to work with, Brian patiently showed me how to work the equipment I rented and I felt comfortable using it. Bernie took care of me when things didn’t work out on my end. It wasn’t Dukes fault but they took care of the situation. Well maintained equipment, good training, willing to bend over backwards to help you out, great prices. With Duke there I don’t know why you would rent or buy equipment from anyone else!” – Adam G.
THANK YOU FOR THE CUSTOMER APPRECIATION DAY
“David thank you very much for letting Toku – Striker Hydraulic Breakers be part of the customer appreciation day. I’ve been in this business for over 40 years, and never have I seen a distributor put on such an outing. Also your employees are absolutely super people. All that I came in contact with were professional and courteous and made me feel at home, on my first visit. Principal’s that I witness start at the top. We are honored to be associated with The Duke Company.” – Ron H.
BEST CUSTOMER SERVICE!
“The Duke’s team has the best service in all of Western NY! Local ownership makes a big difference. I call you first.” – Johnson R.This is another testimonial
“Michael Jenkins, Steve Dudley – have saved my company +$100,000 through the years. Thank you!” – Greg D.
“If they don’t have it they find it for me! I have never worked with a better group of knowledgeable professionals anywhere during my 40 years in the construction business. Both the Rochester and the Ithaca locations have been instrumental to our success in 2012! Thank you all!” – Kathleen M.
THANK YOU AGAIN
“The team at the Duke Company does an outstanding from the time I place an order to the time it is delivered. Also your delivery time is the fastest I have come across in the Rochester area. Another thing is how friendly everyone is from my sales rep to the counter sales team right down to the warehouse and drivers. Keep up the great work.
Thank you again.” -Andy W.
I appreciate the honesty as well as the willingness to provide a great service to a random customer (with respect to a Used Equipment purchase and the Duke Company taking a proactive approach to inspect and ensure that the equipment was in proper working order). It appears that I have done business with a reputable company as well as a quality salesman. I look forward to doing business with you in the future. Thanks again.
Jerod W., Rigging & Erecting company
THANK YOU FOR THE ROYAL TREATMENT
To David Terry: Thank you so much for the sweatshirts & hats. The men said to thank you very much. You are a very generous person.
Also, you have a great staff that works for you from the people at the front desk, to the people who work out back loading and unloading trucks. Thank you for the top notch steak roasts you put on.
It’s a great pleasure to do business with the Duke Company. – Anthony D.
Contact The Duke Company for Expert Advice & Exceptional Customer Service!
Our team is always available to assist you!
The Duke Company is a leading rental equipment, building supply, construction material & ice control products company in Upstate NY. We have locations in Rochester NY, Ithaca NY, Dansville NY and Auburn NY.
As a locally-owned company, The Duke Company understands your standards of excellence and what it takes for you to serve your customers!
• Hours: Monday – Friday from 7 am – 5 pm EST & Saturday from 8 am – 12 pm EST.
• Address: 299 Jefferson Road, Rochester, NY 14623
Rochester Salt Facility: (585) 292-9870
• Hours: Monday – Friday from 7 am – 5 pm EST.
• Address:480 Grant Avenue, Auburn, NY 13021